This page contains general information on how to pay rent etc. For most other services you should call at or contact the co-op office.
There are several ways of paying your rent, and you can pay weekly, fortnightly or monthly. All payments must be accompanied by your tenancy reference. You can find this on your quarterly rent statements and on your rent payment card.
- The best way to pay your rent is by standing order, or online banking if you have it.
Click here for a standing order form that you can print out and send to your bank.
You can also use the bank details shown on the standing order form to set up payments to us in your online banking.
- If entering our bank account details by hand, carefully check that you have entered our sort code and bank account number correctly: if you enter the wrong number the money could end up in someone else's bank account and you might not get it back!
- Always give your tenancy reference as the payment reference. (Note: if you move house, your tenancy reference will also change.)
- You can also pay rent by debit card or cash at any UK Post Office using a barcoded rent payment card. Payments will normally reach our bank account the next working day. (If you don't have a rent payment card you can order one at the office.)
- You can also use your rent payment card at shops that display the Payzone logo (shown here), however they only accept cash payments, not debit cards. You can find a map showing the location of local Payzone outlets at the Payzone website.
- When paying at a post office or payzone outlet, always keep the receipt safe as it is your proof of payment.
- If you are unable to use other payment methods you can pay by cheque at the co-op office using your old rent book. (Cash payments should be made through a Post Office or Payzone outlet.)
If you receive Housing Benefit, this is normally paid directly into our bank account by the Council's Housing Benefit department. However if you get Universal Credit you will receive the housing benefit yourself and need to pass it on to us (we recommend setting up a monthly standing order for this). Even if the council is paying us your housing benefit directly, you still need to pay the Water Rates yourself.
You can find information about the current tenancy agreement at the Lewisham Homes Tenancy page.
Some of the co-op’s activities such as estate upkeep and communal repairs benefit leaseholders as well as tenants. However some leaseholder services are provided by Lewisham Homes (including the collection of leaseholder service charges). For more information see their leaseholder information webpages.
We exist for the benefit of our residents and so aim to provide a good service. However if you have a problem with our service that can’t be sorted out informally and wish to register a complaint, you should write to the Housing Manager in the first instance. (It is important to put things in writing so that we can be clear about precisely what the problem is.) You should get an initial reply within ten working days.
The co-op has different procedures for different types of complaint: for instance complaints about anti-social behaviour by other residents do not come under the co-op's Complaints Policy but have their own separate procedure. Full information about the procedure to follow for a particular type of problem is available from the co-op office on request.