This page contains general information on how to pay rent etc. For most other services you should call at or contact the co-op office.
There are several ways of paying your rent, and you can pay weekly, fortnightly or monthly. All payments must be accompanied by your tenancy reference (which is printed on your quarterly rent statements), and preferably your name and address too, to safeguard against possible errors.
- The most convenient way to pay your rent is by online banking or standing order. Click here for a standing order form that you can print out and send to your bank.
- If you have online banking, you can set up online payments to us using the information on the standing order form.
- If you are entering our bank account details by hand, carefully check that you have entered our sort code and bank account number correctly, because if you send money to someone else's bank account by mistake you might not get it back!
- Make sure that your tenancy reference is given as the reference for your payments. You can find this on a rent statement or rent increase notice. (Note that if you move house, your tenancy reference will change.)
- It helps if you add your address to the reference too, but be sure to put your tenancy code first as banks often chop off the end of payment references. (This problem also applies to standing orders.)
At the moment you can also pay rent at any Post Office using your payment book. Payments will normally reach our bank account after 1–2 working days.
(We will be replacing the payment books with Post Office payment cards later this year as the Post Office is discontinuing the old paper system.)
- When paying at a post office, always keep the receipt safe as it is your proof of payment.
- If you are unable to use other payment methods you may also use your payment book to pay by cheque at the co-op office. (Please note the office does not accept cash payments, these must be made through a Post Office.)
If you receive Housing Benefit, this is normally paid directly into our bank account by the Council's Housing Benefit department. However if you get Universal Credit you will receive the housing benefit yourself and need to pass it on to us (we recommend setting up a monthly standing order for this). Even if the council is paying us your housing benefit directly, you still need to pay the Water Rates yourself.
At the end of 2008, Lewisham Council amended the tenancy agreements after consulting with tenants. You can find information about the current tenancy agreement at the Lewisham Homes Tenancy page.
Some of the co-op’s activities such as estate upkeep and communal repairs benefit leaseholders as well as tenants. However some leaseholder services are provided by Lewisham Homes (including the collection of leaseholder service charges). For more information see their leaseholder information webpages.
We exist for the benefit of our residents and so aim to provide a good service. However if you have a problem with our service that can’t be sorted out informally and wish to register a complaint, you should write to the Housing Manager in the first instance. (It is important to put things in writing so that we can be clear about precisely what the problem is.) You should get an initial reply within ten working days.
The co-op has different procedures for different types of complaint: for instance complaints about anti-social behaviour by other residents do not come under the co-op's Complaints Policy but have their own separate procedure. Full information about the procedure to follow for a particular type of problem is available from the co-op office on request.