This page contains general information on how to pay rent etc. For most other services you should call at or contact the co-op office.
There are several ways of paying your rent, and you can pay weekly, fortnightly or monthly. All payments must be accompanied by your tenancy reference. You can find this on your quarterly rent statements and on your rent payment card.
If you receive Housing Benefit, this is normally paid directly into our bank account by the Council's Housing Benefit department. If you get full benefit, you will probably not have to make any rent payments yourself at all.
If you get Universal Credit you will normally receive the housing benefit element yourself and need to pass it on to us (we recommend setting up a monthly standing order for this). With Universal Credit you need to inform the DWP if your rent changes, as unlike the Housing Benefit department they do not get this information automatically. Rents went up by 2.7% on 6th April 2020, so if you have not already done so you should use your Universal Credit Online account to inform the DWP of the new rent amount that was in the notice we recently sent to you.
- The best way to pay your rent is by standing order, or online banking if you have it.
Click here for a standing order form that you can print out and send to your bank.
You can also use the bank details shown on the standing order form to set up payments to us in your online banking.
- Your bank should be introducing the "confirmation of payee" system, in which case it will show our account name as EWART ROAD HOUSING CO OP. If your bank has not brought this system in yet, check carefully that you have entered both our sort code and our bank account number correctly.
- Always give your tenancy reference as the payment reference. (Note: if you move house, your tenancy reference will also change.)
- You can also pay rent by debit card or cash at any UK Post Office using a barcoded rent payment card. Payments will normally reach our bank account the next working day. (If you don't have a rent payment card you can order one at the office.)
- You can also use your rent payment card at shops that display the Payzone logo (shown here), however they only accept cash payments, not debit cards. You can find a map showing the location of local Payzone outlets at the Payzone website.
- When paying at a post office or payzone outlet, always keep the receipt safe as it is your proof of payment.
- If you are unable to use other payment methods you can pay by cheque at the co-op office using your old rent book. (Cash payments should be made through a Post Office or Payzone outlet.)
You can find information about the current tenancy agreement at the Lewisham Homes Tenancy page.
Some of the co-op’s activities such as estate upkeep and communal repairs benefit leaseholders as well as tenants. However some leaseholder services are provided by Lewisham Homes (including the collection of leaseholder service charges). For more information see their leaseholder information webpages.
We exist for the benefit of our residents and so aim to provide a good service. However if you have a problem with our service that can’t be sorted out informally and wish to register a complaint, you should write to the Housing Manager in the first instance. (It is important to put things in writing so that we can be clear about precisely what the problem is.) You should get an initial reply within ten working days.
The co-op has different procedures for different types of complaint: for instance complaints about anti-social behaviour by other residents do not come under the co-op's Complaints Policy but have their own separate procedure. Full information about the procedure to follow for a particular type of problem is available from the co-op office on request.