This page contains general information on how to pay rent etc. For most other services you should call at or contact the co-op office.
There are several ways of paying your rent, and you can pay weekly, fortnightly or monthly. All payments must be accompanied by your tenancy reference (which is printed on your quarterly rent statements), and preferably your name and address too, to safeguard against possible errors.
- The most convenient way to pay your rent is by online banking or standing order. Click here for a standing order form that you can print out and send to your bank.
- If you have online banking, you can set up online payments to us using the information on the standing order form.
- If you are entering our bank account details by hand, carefully check that you have entered our sort code and bank account number correctly, because if you send money to someone else's bank account by mistake you might not get it back!
- Make sure that your tenancy reference is given as the reference for your payments. You can find this on a rent statement or rent increase notice. (Note that if you move house, your tenancy reference will change.)
- You can include your address in the reference too, but be sure to put your tenancy code first as banks often chop off the end of payment references. (This problem also applies to standing orders.)
- You can also pay rent by debit card or cash at any Post Office using a barcoded payment card. Payments will normally reach our bank account after 1–2 working days. If you want to pay through a post office but haven't been given a barcoded payment card, please ask the office to order one for you. (N.B. our old payment slip books are no longer accepted by post offices, though you can still use them to pay by cheque at the co-op office)
Your barcoded payment card can also be used to make rent payments at shops that
display the Payzone logo shown here. Payzone outlets only accept cash payments, not debit cards. You can find a map showing the location of local Payzone outlets at the Payzone website.
- When paying at a post office or payzone outlet, always keep the receipt safe as it is your proof of payment.
- If you are unable to use other payment methods you may also use a payment book to pay by cheque at the co-op office. (To make cash payments, you need to go to a Post Office or Payzone outlet.)
If you receive Housing Benefit, this is normally paid directly into our bank account by the Council's Housing Benefit department. However if you get Universal Credit you will receive the housing benefit yourself and need to pass it on to us (we recommend setting up a monthly standing order for this). Even if the council is paying us your housing benefit directly, you still need to pay the Water Rates yourself.
At the end of 2008, Lewisham Council amended the tenancy agreements after consulting with tenants. You can find information about the current tenancy agreement at the Lewisham Homes Tenancy page.
Some of the co-op’s activities such as estate upkeep and communal repairs benefit leaseholders as well as tenants. However some leaseholder services are provided by Lewisham Homes (including the collection of leaseholder service charges). For more information see their leaseholder information webpages.
We exist for the benefit of our residents and so aim to provide a good service. However if you have a problem with our service that can’t be sorted out informally and wish to register a complaint, you should write to the Housing Manager in the first instance. (It is important to put things in writing so that we can be clear about precisely what the problem is.) You should get an initial reply within ten working days.
The co-op has different procedures for different types of complaint: for instance complaints about anti-social behaviour by other residents do not come under the co-op's Complaints Policy but have their own separate procedure. Full information about the procedure to follow for a particular type of problem is available from the co-op office on request.