Tenant & Leaseholder Services

Photo:
The Green in Spring

This page contains general information on how to pay rent etc. For most other services you should call at or contact the co-op office.

Paying Rent

There are several ways of paying your rent, and you can pay weekly, fortnightly or monthly. All payments must be accompanied by your tenancy reference (which is printed on your quarterly rent statements), and preferably your name and address too, to safeguard against possible errors.

If you receive Housing Benefit, this is normally paid directly into our bank account by the Council's Housing Benefit department. However if you get Universal Credit you will receive the housing benefit yourself and need to pass it on to us (we recommend setting up a monthly standing order for this). Even if the council is paying us your housing benefit directly, you still need to pay the Water Rates yourself.

Tenancies

At the end of 2008, Lewisham Council amended the tenancy agreements after consulting with tenants. You can find information about the current tenancy agreement at the Lewisham Homes Tenancy page.

Leaseholders

Some of the co-op’s activities such as estate upkeep and communal repairs benefit leaseholders as well as tenants. However some leaseholder services are provided by Lewisham Homes (including the collection of leaseholder service charges). For more information see their leaseholder information webpages.

Complaints procedure

We exist for the benefit of our residents and so aim to provide a good service. However if you have a problem with our service that can’t be sorted out informally and wish to register a complaint, you should write to the Housing Manager in the first instance. (It is important to put things in writing so that we can be clear about precisely what the problem is.) You should get an initial reply within ten working days.

The co-op has different procedures for different types of complaint: for instance complaints about anti-social behaviour by other residents do not come under the co-op's Complaints Policy but have their own separate procedure. Full information about the procedure to follow for a particular type of problem is available from the co-op office on request.